Frequently Asked Questions
Have a question about shopping with Outback Chic? We've grouped answers to what we hear most below — tap a question to expand it. Can't find what you need? Reach out to our team.
Shipping
How much does shipping cost?
We offer free standard shipping to all customers in Australia. Every order is carefully prepared and securely packaged before it ships.
Where do you ship to?
We currently ship within Australia only and don't offer international shipping. If you're outside Australia, please contact our support team before placing an order.
How long will my order take to arrive?
Processing takes 1–2 business days, and transit takes 3–7 business days, for a total estimated delivery of 4–9 business days. Orders placed after 5:00 PM (Sydney Time) begin processing the next business day.
Which carriers do you use?
We ship all orders with Australia Post.
How do I track my order?
You'll receive a shipping confirmation email with tracking information as soon as your order ships, so you can follow its progress.
What if my order is delayed?
Occasionally delays can happen due to high order volumes, weather, customs, carrier issues, or public holidays. We'll do our best to keep you informed if this affects your order.
I entered the wrong shipping address — what should I do?
Contact us immediately at support@outbackchic.com. We'll do what we can, but once an order has started processing we can't guarantee an address change.
My package arrived damaged or seems lost. What now?
Contact us within 60 days at support@outbackchic.com with your order number, photos of the damage (if applicable), and a short description, so we can sort it out with the carrier.
Returns & Refunds
What is your return policy?
You have 60 days from the date you receive your order to request a return. Items must be unworn, unused, and in their original packaging.
How do I start a return?
Email support@outbackchic.com with your order number and we'll guide you through the next steps. Return shipping costs are the customer's responsibility.
Can I withdraw from my purchase?
Depending on your circumstances, Australian Consumer Law may give you additional rights to withdraw from a purchase within a legally required period. See our Contact Us page for details on your statutory rights.
I need a different size or colour — can I get a replacement?
Yes — contact support@outbackchic.com and we'll help arrange a size or colour swap where stock allows.
When will I receive my refund?
Once we receive your returned package and inspect it, we'll issue a refund to your original payment method within 7 business days.
My item arrived damaged, defective, or incorrect. What should I do?
Contact support@outbackchic.com with your order number, photos, and a short description, and we'll sort out a quick resolution.
Contact & Support
How can I reach you?
Email us at support@outbackchic.com or use the form on our Contact Us page.
What are your support hours?
Our customer service hours are Monday–Friday, 9:00 AM–5:00 PM (Sydney Time), with a typical response time of around 12 business hours.