Shipping policy

At Outback Chic, we want your shopping experience to be effortless from checkout to delivery. Our shipping process is designed to be straightforward and reliable, with clear timeframes so you know what to expect every step of the way.

We currently deliver exclusively within Australia. We cover the cost of standard delivery within Australia, so there are no unexpected shipping charges added to your order. Every purchase is carefully prepared, securely packaged, and handed over to Australia Post for delivery.

Order Processing

Orders are generally processed within 1–2 business days.

Orders placed after our daily cut-off time will be processed on the following business day.

Our daily order cut-off is 5:00 PM, Monday through Saturday (Sydney Time).

Delivery Timeframes

Once your order has been dispatched, standard delivery generally takes 3–7 business days.

Most orders arrive within approximately 4–9 business days from the date of purchase.

Please keep in mind that these timeframes are estimates and may vary depending on your location, public holidays, peak periods, and circumstances outside our control.

Delivery Partner

All Outback Chic orders are shipped using Australia Post.

Your order will be securely packaged before being handed over to Australia Post for delivery.

Where available, tracking information will be provided once your order has been dispatched, allowing you to monitor your parcel throughout its journey.

Shipping Area

At this time, Outback Chic ships only within Australia.

We are currently unable to deliver orders to addresses outside Australia.

Tracking Your Order

Once your order has been dispatched, we’ll send you a shipping confirmation email containing your Australia Post tracking information.

You can use the tracking details to follow the progress of your parcel until it arrives at your nominated delivery address.

Delivery Problems

If your parcel is delayed, appears to be lost, or you experience another delivery issue, please contact our customer care team as soon as possible at support@outbackchic.com or through our Contact Page.

We’ll work with you and Australia Post to help resolve the issue.

If your order has not arrived within 20 business days from the date of dispatch, please contact us so we can investigate the delivery.

Need Help?

Have a question about your delivery or need assistance with an order? Our customer support team is here to help.

Email: support@outbackchic.com

Contact Form: Available on Contact Page

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (Sydney Time)

Typical Response Time: 12 business hours

Thank you for choosing Outback Chic. We’re excited to deliver your next favourite piece straight to your door.